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Legal

Refund Policy

30-day money-back guarantee

Yura Care Australia (trading as Indigenous Voices of Strength) offers a 30-day money-back guarantee on membership purchases. If you are not satisfied, you can request a full refund within 30 days of your original order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net using the email address you used at checkout, or contact us at indigenousvoicesofstrength@gmail.com and we will help you.

Cancelling a subscription

You can cancel your recurring membership at any time from your account. Cancellation stops future renewals; the current billing period remains active until it ends. Cancelling a subscription is not the same as requesting a refund — if you would like a refund for a recent charge, please follow the steps above.

Donations

One-off donations are also eligible for a 30-day refund through Paddle if made in error or if you change your mind.

Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Full details are in the Paddle Refund Policy.

Last updated: 2026